INTRODUCTION

The following terms and conditions govern all use of the Cruise Ibiza website and all content, as well as
our services both through the website and by other means. The website is owned and operated by Cruise
Ibiza. If you have any questions or need further information please contact us at
reservations@cruiseibiza.eu
Please read this Agreement carefully before accessing or using the website or our services. This
agreement sets out the Terms and Conditions you should be aware of when using our website and our
services including important rights and obligations – please review them carefully.
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at
www.cruiseibiza.eu
“Service” refers to the Company’s services accessed via the Site.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
We may modify this information provided on this website at any time, including altering or deleting it
without notice.

THE CONTRACT

By accessing or using any part of the website, you agree to become bound by the terms and conditions
of this agreement. If you do not agree to all the terms and conditions of this agreement in their entirety,
then you may not access the website or use any services.
The website and our services are available only to individuals who are at least 18 years old, when you
visit this website or purchase our services you agree that you are over the age of 18 and willing to be
bound by these Terms and Conditions.
Cruise Ibiza is a mixed fleet company meaning our fleet is a combination of owned and managed boats.
In booking with us and paying the deposit you are deemed to have read and accepted the following
terms and conditions, and any other information on this site, which form the contract between you,
Cruise Ibiza and any external Boat Owner.
When making your booking you guarantee that you have the authority to do so, and you accept on
behalf of your charter party the terms of these booking conditions. You should check the details of your
confirmation carefully to ensure that it accurately reflects the booking you have requested and
immediately inform us of any discrepancies. This contract is made on the terms of these booking
conditions which are governed by Spanish Law and you agree to submit to the jurisdiction of the Spanish
Courts at all times.

We do not accept responsibility for any faults if is caused by you or any member of your party, a third
party or an event which we could not with due care have foreseen or avoided.

GENERAL TERMS

If any part of this Terms and Conditions agreement is held or found to be invalid or unenforceable, that
portion of the agreement will be construed as to be consistent with applicable law while the remaining
portions of the agreement will remain in full force and effect. Any failure on our part to enforce any
provision of this agreement will not be considered a waiver of our right to enforce such provision. Our
rights under this agreement survive any transfer or termination of this agreement.
You agree that any cause of action related to or arising out of your relationship with the Company must
commence within ONE year after the cause of action accrues. Otherwise, such cause of action is
permanently barred.
These Terms of Use and your use of the Site are governed by Spanish and European laws.
We may assign or delegate these Terms and Conditions and/or our other company policies, in whole or in
part, to any person or entity at any time with or without your consent. You may not assign or delegate
any rights or obligations under the Terms and Conditions or any other company policies without our prior
written consent, and any unauthorised assignment or delegation by you is void.
YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS, UNDERSTAND THE
TERMS OF USE AND WILL BE BOUND BY THESE TERMS AND CONDITIONS. YOU FURTHER
ACKNOWLEDGE THAT THESE TERMS OF USE TOGETHER WITH OUR OTHER COMPANY POLICIES
DISPLAYED AT u REPRESENT THE COMPLETE AND EXCLUSIVE STATEMENT OF THE AGREEMENT
BETWEEN US AND THAT IT SUPERSEDES ANY PROPOSAL OR PRIOR AGREEMENT ORAL OR WRITTEN,
AND ANY OTHER COMMUNICATIONS BETWEEN US RELATING TO THE SUBJECT MATTER OF THIS
AGREEMENT.

RULES FOR USE OF THE SITE AND USER CONDUCT

You need to be at least 18 years old to use or subscribe to our site and service.
Your permission to use the site and service is conditioned upon the following use and conduct
restrictions:
You agree that you will not under any circumstances:
● Access the Service for any reason other than your personal, non-commercial use solely as
permitted by the normal functionality of the service
● Collect or harvest any personal data of any user of the site or the service
● Distribute any part or parts of the site or the service without our explicit written permission (we
grant the operators of public search engines permission to use spiders to copy materials from the
site for the sole purpose of creating publicly-available searchable indices but retain the right to
revoke this permission at any time on a general or specific basis
● Use our site or services for any unlawful purpose or for the promotion of illegal activities
● Provide false or inaccurate information when booking or registering for our mailing list·

INTELLECTUAL PROPERTY

You acknowledge and agree that we retain ownership of all intellectual property rights of any kind related
to the Service, including applicable copyrights, trademarks and other proprietary rights. Other product
and company names that are mentioned on the website or via any services we provide may be
trademarks of their respective owners. We reserve all rights that are not expressly granted to you under
these Terms and Conditions.

EXTERNAL WEBSITE LINKS

We may provide convenient links to third-party websites and social media channels on this website as
well as content or items originating from third parties. We are not responsible for, nor do we have control
over, any third party sites and any of their content accessed through our site, including the accuracy,
offensiveness, opinions, reliability, privacy practices or other policies of or contained/ displayed in the
third party sites. If you decide to leave the site and access the third party sites or to use or install any
third party applications, software or content, you do so at your own risk and you should be aware that
our terms and policies, including these Terms and Conditions, no longer govern. We strongly recommend
you review the applicable terms and policies, including privacy and data gathering practices, of any other
site to which you navigate to. To the best of our knowledge and at the time of creating this website any
links do not contain any form of adult content or illegal material.

USER CONSENT TO RECEIVE COMMUNICATIONS IN ELECTRONIC FORM

For contractual purposes, you: (a) consent to receive communications from us in an electronic form via
the email address you have submitted; and (b) agree that all Terms and Conditions, agreements, notices,
disclosures, and other communications that we provide on our website or to you electronically satisfy any
legal requirement that such communications would satisfy if it were in writing. The foregoing does not
affect your non-waivable rights.
We may also use your email address to send you other messages, including information about our
services and special offers. You may opt out of such email by sending an “Unsubscribe” email to
reservations@cruiseibiza.eu. Opting out may prevent you from receiving messages regarding the
company, our site, our services and any special offers or promotions.

PRIVACY POLICY

The Company respects the privacy of its Service and Site users. Please refer to the Company’s Privacy
Policy, which explains how we collect, use, and disclose information that pertains to your privacy. Our
Privacy Policy can also be found on our Site at www.cruiseibiza.eu When you access or use the Service,
you signify your agreement to the Privacy Policy as well as these Terms and Conditions.

CANCELLATION POLICY

Cruise Ibiza will always go above and beyond to assure you have the best all-round customer experience
both prior to and aboard your boat charter with us. Please refer to the Company’s Cancellation Policy for
all information regarding cancellations and refunds. Our Privacy Policy can also be found on our Site at
www.cruiseibiza.eu When you access or use the Service, you signify your agreement to the Cancellation
Policy as well as these Terms and Conditions.

PRICING

Prices detailed can be subject to change at any time until payment has been received. Prices quoted
include fuel and skipper/captain except for roam free packages, the fuel is calculated and paid at the end
of the trip. We reserve the right to correct any pricing errors or omissions that may occur.

DEPOSIT AND PAYMENT

Deposit: We request a deposit to secure any reservation. This will be requested via the online form, by
email or phone. Cruise Ibiza reserve the right to charge for any processing fees that may occur
when using credit card transactions to cover costs. We will not confirm any booking until we have
received full payment of the deposit within our account.
Payment of balance: Payment of balance is to be made in cash or with cleared funds on or before the
day of charter. If you fail to pay Cruise Ibiza reserves the right to cancel your charter without refund of
your deposit.

CONSUMER GUARANTEES AND CONFIDENTIALITY

This website contains contact forms designed to allow you to contact us easily. These forms collect your
name and email address, and are used when we respond to your enquiry. These details are stored
securely, and are not shared with any third party. We also have a mailing list that you can join for the
latest information on our services as well as offers and promotions. When you join this mailing list, we
keep your information private. We do not share our subscriber list with any external party, and you can
opt-out of communications at any time. We do not add clients to our mailing list without expressed
permission.
Any information or communication directly between Cruise Ibiza and our clients will not be disclosed to
any third parties and both parties recognise this. Neither party shall disclose any agreements or
communication without the other party’s prior written approval.

COMPLAINTS PROCEDURE

We aim to provide you with the best yacht charter possible, but in the uncommon event that a customer
may find they are unhappy with a part of their experience or finds a detail that doesn’t meet their
requirements, we strongly encourage you to advise us whilst you are still on board. If for any reason this
is not possible then it’s important you advise us immediately after disembarkment. Please do not wait
until you have returned home to advise us of your disappointment or write us a complaint.
By letting us know immediately it allows us time to rectify the problem and an opportunity to make it up
to you, if required. If you fail to follow this simple procedure Cruise Ibiza will have been deprived of the
opportunity to investigate and rectify your complaint whilst you were on your charter. This may affect
your rights.
Please note: If we receive the complaint after the boat trip has ended it is likely that it is no longer
possible to resolve the issue for you. We have a strong policy against partial and full refunds if we have
not been given an opportunity to resolve the issues at any stage.

JURISDICTIONS AND DISPUTE RESOLUTION

Jurisdiction:
Cruise Ibiza is located in Ibiza, Spain. Although we work with customers and clients from all over the
world, we’re based in Ibiza, Spain and are bound by their laws.

Negotiation:
If you have any issue or complaint arising out of use of any of our services, we agree to make a genuine
effort to resolve the dispute through negotiation and discussion.

Meditation:
If we are unable to come to a solution each party has the right to proceed to mediation with the
assistance of an accredited mediator who is independent of each respective party.
Litigation should only be considered as a very final resort if no agreement has been made.

THE LAW

Nobody in your party should commit an act contrary to the laws of Spain. If any such act is committed,
the agreement between us will automatically terminate, but without prejudice to our rights and those of
the owner of the charter yacht. You and/or your party will carry full responsibility and answer to the
appropriate authorities.

ACTIVIES/ WATERSPORTS/ WATER TOYS

Any activities (including but not limited to snorkeling, swimming, donut, water toys, cliff jumping,
bodyboarding) undertaken by you or any member of your party during the charter is entirely at your own
risk and you are agreeing that Cruise Ibiza cannot be held liable or responsible in any way for any
accidents or injuries sustained.

ALCOHOL AND DRUGS POLICY

You and your party agree to behave responsibly and not to consume excessive alcohol or take illegal
drugs, whilst boarding or on-board the charter. Failure to comply may lead to termination of the charter.
Upon such termination, our responsibility for your charter ceases and we shall not be liable for any extra
costs incurred by you.

CHANGES TO OUR TERMS AND CONDITIONS

The Company reserves the right to change our Terms and Conditions at any time. It is your sole
responsibility to check the site to view any such changes in this agreement. Your continued use of the
site or our services signifies your agreement to any of our revisions to these Terms and Conditions. We
will endeavor to notify you of material changes to the Terms by posting a notice on our homepage and/or
sending an email to the email address you provided to us upon registration. For this additional reason, if
you are significantly concerned, you should ensure to keep your contact information current. Any changes
to these Terms (other than as set forth in this paragraph) or waiver of our rights hereunder shall not be
valid or effective except in a written agreement bearing the physical signature of one of our officers. No
purported waiver or modification of this agreement on our part via telephonic or email communications
shall be valid.

CONTACT US

If you have any questions regarding our Terms and Conditions please contact us by sending an email to
reservations@cruiseibiza.eu

CRUISE IBIZA CANCELLATION POLICY

Cruise Ibiza will always go above and beyond to assure you have the best all-round customer experience
both prior to and aboard your boat charter with us. Our Cancellation Policy is designed to help clarify
conditions and policies surrounding cancellation procedures in the unfortunate event of cancellation on
either side. It is also created to protect both sides in the unusual event of a cancellation.
This Cancellation Policy is a part of our Terms and Conditions and by agreeing to our Terms and
Conditions you agree to this Policy.
For purposes of this Agreement, “Service” refers to the services we provide as a company than can be
accessed via. This Site or by other means.
“Site” refers to the Company’s website, which can be accessed at www.cruiseibiza.eu
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a customer and user of our Service.
By using and booking our Service, you accept our Cancellation Policy and Terms and Conditions.

0. COVID POLICY

If your flight is cancelled due to Covid 19 Government restrictions, you may move you booking to next
year or we will refund your money minus any charges (bank fees for payment & admin charge of €25) on
the last day of the month on which your booking was due to take place, you must submit your flight
number and direct email from your airline or travel agent to reservations@cruiseibiza.eu only, your name
must be on the booking email or letter. It must be submitted 2 weeks before the booking is to commence
or risk losing the deposit, for more on cancellations see (II. POLICY FOR CANCELLATIONS BY THE
CLIENT AND NOTICE)

I. BAD WEATHER POLICY

Unfortunately, very occasionally, natural circumstances out of our physical control will sometimes present
themselves and leave us with an obligation to cancel some of the charters that are booked. This includes
bad weather. Whilst we actively monitor forecasting and meteorology, it is not an exact science nor is it
entirely reliable there for we are unable to make any final decisions on weather-related cancellations until
24 hours before the start of the excursion.
Adverse weather includes any weather conditions that means the boat is unable to leave the port or has
the potential to jeopardise full guarantee of customer safety, comfort and care. These include but are not
limited to:
● Forecast of strong waves, with a high wave height.
● Strong wind forecast
● Prediction of intense rain for a period of time

Examples of weather conditions that are NOT adverse:
● Cloudy forecast
● Minimal sun
● There is a possibility of weak rains for a minimal period of the excursion
● Being chilly or cold
In the event that the weather conditions are adverse and prevent your charter form taking place
we will act as follows:

1. Alternative date or time
We will always try to accommodate you on an alternative date during your stay wherever feasible. In the
case of not being able to offer an alternative date due to company diary availability or the clients existing
trip agenda, an alternative itinerary for the same day will be offered. On the same day we will try to alter
departure and arrival times to avoid any possible adverse weather conditions. E.G. If continual rain is
forecasted from 5pm and your charter is from 11.00-18.00 we would suggest a new schedule of 10.00-
17:00. Under no circumstances does any amendments to the date or time schedule imply any reduction
in the price quoted or any conditions of the contract. In the case that the period of time of the charter is
reduced then the new pro-rata rate corresponding to the new duration would be applied. Under no
circumstances is it possible for the customer to make the decision of shortening the trip on the day of
booking, during boarding or once the charter has already begun in exchange for a cost reduction. In the
instance a date is amended to an alternative date, all the same cancellation policies will apply to the new
date.
2. Alternative route
Weather conditions can sometimes be adverse or difficult for navigation in a specific area of waters only.
In these circumstances the boat charter can continue but may be subject to a different route than what
was originally planned and agreed e.g. If the original trip navigation includes open water or less sheltered
routes that are more susceptible to bad weather conditions such as wind, wave or rain, and we are
unable to provide an alternative date or time for the booking, then we would continue with the booking,
providing the weather conditions on an alternative route allows us to do so with no disruption or
discomfort to our customers. In the event that customers decline the new route offered due to adverse
weather conditions they would not have the right to a refund of the deposit paid to secure the
reservation.
3. Bad weather refunds
In the rare event that the weather conditions prevent us from commencing with the booked charter and
we cannot provide any of the above alternatives then we will refund the total deposit paid. All refunds
will be made within 48 hours of agreement, to the account indicated and agreed with by the customer.
Please note: If you have accepted an alternative date, all the same cancellation policies will apply to the
new date. If you change dates due to any of the causes listed within our Cancellation Policy you can only
cancel the new date and get a refund if it complies with our cancellation policies.

II. POLICY FOR CANCELLATIONS BY THE CLIENT AND NOTICE

If the customer, due to any circumstances, including unexpected and uncontrollable situations, cannot
continue with the contracted booking then they would lose partial or the total deposit paid based on the
following notice policy:
1.  Cancellation notice of more than 120 days prior to the date of the charter booking: 100%
refund of the deposit minus any charges (bank fees for payment, Admin (€25) and refund).
2.  Cancellation notice between 120 and 30 days prior to the date of the charter: Loss of 100%
of the deposit shall be delivered
3.  Cancellation notice less than 30 days prior to the date of the charter: The client shall be
obliged to pay 100% of the total booking cost even if the boat charter is cancelled/ does
not commence.
In the instant that the number of passengers is less than originally expected, the customer is not entitled
to any refund or reduction of the price on any/ all reserved boats. You must pay 100% of any/ all
reserved boats, even if you do not use them.

III. POLICY FOR CANCELLATIONS BY CRUISE IBIZA

We also reserve the right in certain circumstances to cancel your charter. This is a rare occurrence and if
this situation arises we will contact you to discuss alternative arrangements. If we are unable to provide
an acceptable alternative, or if circumstances arise beyond our control, we may find it necessary to
cancel your charter. In this case we will return in full all monies paid by you. We do not accept
responsibility if the fault is caused by you or any member of your party, an unconnected third party or an
event which we or our supplier could not with due care have foreseen or avoided. We do not provide
compensation for any external cancellations or fees or reimbursements of airline tickets etc.

IV. VARIATION TO YOUR BOOKING

Occasionally it may be necessary to make a significant change to your charter. We reserve the right to
make such changes should they become necessary. Usually, any changes are minor and we will advise
you of them at the earliest possible convenience.

V. TERMINATION

We reserve the right to terminate without notice the charter arrangements of any customer who refuses
to comply with the instructions of the company staff or other responsible person whose behaviour in their
opinion/s is likely to cause distress, damage, danger or annoyance to other customers, staff, any third
party or to property. Failure to comply with the instructions of staff plus the rules set out within our
Terms and Conditions document may lead to termination of the charter. Upon such termination, our
responsibility for your charter ceases and we shall not be liable for any extra costs incurred by you.

VI. CHANGES TO OUR CANCELLATION POLICY

The Company reserves the right to change this Cancellation Policy at any time. It is your sole
responsibility to check the site to view any such changes in this agreement. We will endeavor to notify
you of material changes by posting a notice on our homepage and/or sending an email to the email
address you provided to us upon registration.

VII. CONTACT US

If you have any questions regarding this Cancellation Policy please contact us by sending an email to
reservations@cruiseibiza.eu

AGENTS: Only create a booking once you have the customers deposit, when we confirm the
booking you are liable for the deposit payment in the event of a cancellation or no show on the day

CRUISE IBIZA PRIVACY POLICY AND GDPR

Cruise Ibiza is committed to safeguarding your privacy. Our Privacy Policy is designed to help you
understand how we collect, use and safeguard the information you provide to us and to assist you in
making informed decisions when using our service. You can contact us at reservations@cruiseibiza.eu for
any queries regarding the use of your personal data.
By using this site or/and our services you consent to the processing of your personal data as described in
this Privacy Policy. This Privacy Policy is a part of our Terms and Conditions and by agreeing to our Terms
and Conditions you agree to this Policy.
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at
www.cruiseibiza.eu
“Service” refers to the Company’s services accessed via the Site, in which users can find out information
regarding our services, make bookings, subscribe to our mailing list or contact us.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use, you consent to our
collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

I. INFORMATION WE COLLECT

We may collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes
information that cannot be used to personally identify you, such as anonymous usage data, general
demographic information we may collect or preferences you submit. Personal information includes your
email, name, date of birth and contact information, which you submit to us through either the subscription
process or the booking process on the site.
1. Cookies
We use cookies on our website. As those cookies are not strictly necessary for the provision of our
website and services, we will ask you to consent to our use of cookies when you first visit our
website. We use cookies for the following purposes: security, cookie consent, authentication,
personalisation, analysis, advertisement and marketing. A cookie is a file containing an identifier (a
string of letters and numbers) that is sent by a web server to a web browser and is stored by the
browser. The identifier is then sent back to the server each time the browser requests a page from
the server. Cookies may be either persistent cookies or session cookies: a persistent cookie will be
stored by a web browser and will remain valid until its set expiry date, unless deleted by the user
before the expiry date; a session cookie, on the other hand, will expire at the end of the user
session, when the web browser is closed. Cookies do not typically contain any information that
personally identifies a user, but personal information that we store about you may be linked to the
information stored in and obtained from cookies. Most browsers allow you to refuse to accept
cookies and to delete cookies, however, the methods for doing so can vary depending on browser
and version. Blocking all cookies will have a negative impact upon the usability of many websites.
You can obtain up-to-date information about blocking and deleting cookies via these links:
● https://support.google.com/chrome/answer/95647?hl=en (Chrome)
● https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox)
● https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
(Internet Explorer)
● https://support.apple.com/kb/PH21411 (Safari)
● http://www.opera.com/help/tutorials/security/cookies/ (Opera)
● https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
Our service providers also use cookies and those cookies may be stored on your computer when you visit
our website. Service providers we may use include, but are not limited to, Google Analytics, Good AdSense,
Swipe, Transferwise, PayPal, Google Calendar, Google Drive, Google Mail. We advise that you review each
of these individual providers Privacy Policies.
2. Information collected via Technology
To activate the site you do not need to submit any personal information. To use the service
thereafter via. subscription to our mailing list or making a booking, you will be asked to submit
further personal information which may include your email, name, date of birth and contact details.
3. Information you provide us by registering for an account
In addition to the information provided automatically by your browser when you visit the site, to
become a subscriber to our mailing list you will need to provide your name and email. By
registering, you are authorising us to collect, store and use your email address in accordance with
this Privacy Policy. We hold information that you provide to us such as your name, postal address,
email, passport details, date of birth, telephone number and any feedback you give to us, including
by phone, email, post, instant message or when you communicate with us via social media as well
as relevant information surrounding the services that we provide to you such as the bookings we
have organised for you, when and where, what you paid, the way you use our products etc.
● When making a booking we will need to collect information from you which is necessary to
process your booking. This includes, but is not limited to your information taken from identification
documents such as your passport, boat license; details about additional members of your party; if
necessary any insurance or medical history such as an allergy to nuts.
● Your contact details and details of the emails and other electronic communications you receive
from us, including whether that communication has been opened and if you have clicked on any
links within that communication, to ensure our communications are useful.
● If applicable, any identifiable information about any device you have used to access our Services
(such as your device’s make and model, browser or IP address) and also how you use our
Services.
4. Children’s Privacy
The Site and the Service are not directed to anyone under the age of 18. The site does not knowingly
collect or solicit information from anyone under the age of 18, or allow anyone under the age of 18 to sign
up or book our services. In the event that we learn that we have gathered personal information from
anyone under the age of 18 without the consent of a parent or guardian, we will delete that information as
soon as possible. If you believe we have collected such information, please contact us on
reservations@cruiseibiza.eu immediately.

II. HOW WE USE AND SHARE INFORMATION

1. General usage:
Some of the key ways we use your information as follows:
● Process your bookings/orders
● Improve and make available our services;
● Manage payment from you
● For analytical purposes
● To help us understand more about you
● To help us look after you and your booking in the most effective way possible
● To find ways to improve our Services and website
● To contact you about services and information you may be interested in
● Provide you with online advertising
● Help answer your questions and solve any issues you have
2. Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for
marketing purposes your Personal Information with third parties without your consent. We do share
Personal Information with vendors who are performing services for the company, such as the servers for
our email communications who are provided access to user’s email address for purposes of sending emails
from us or to payment service providers etc. Those vendors use your Personal Information only at our
direction and only to the extent necessary for the relevant purposes.
We may also share your Personal Information with our partners and suppliers, but only where there is
Legitimate Interest. We only share information that allows them to provide their services to us or to
facilitate them providing their services to you. We will only share your personal information with partners
and associated suppliers we do business with if it is required for the purpose of fulfilling your booking.
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably
necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining
professional advice, or the establishment, exercise or defence of legal claims, whether in court
proceedings or in an administrative or out-of-court procedure.
In general, the Personal Information you provide to us is used to help us communicate with you. For
example, we use personal information to contact users in response to questions, solicit feedback from
users, provide information or support, and inform users about promotional offers.
We may share Personal Information with outside parties if we have a good-faith belief that access, use,
preservation or disclosure of the information is reasonably necessary to meet any applicable legal process
or enforceable governmental request; including investigation of potential violations; address fraud, security
or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public
as required or permitted by law.
3. Non-Personal Information:
In general, we use Non-Personal Information to help us improve the site and service and customise the
user experience. We also aggregate Non-Personal Information in order to track trends and analyse use
patterns on the site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal
Information and we reserve the right to use and disclose such Non-Personal Information to our partners,
advertisers and other third parties at our discretion.
Non-Personal Information and usage data may include your IP address, geographical location, browser
type and version, operating system, referral source, length of visit, page views and website navigation
paths, as well as information about the timing, frequency and pattern of your service use. The source of the
usage data is our analytics tracking system. This usage data may be processed for the purposes of
analysing the use of the website and services. The legal basis for this processing is our legitimate interests,
namely monitoring and improving our website and services.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale
of all or a portion of our assets, your Personal Information may be among the assets transferred. You
acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that
any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy
Policy. If our information practices change at any time in the future, we will post the policy changes to the
Site so that you may opt out of the new information practices. We suggest that you check the Site
periodically if you are concerned about how your information is used.

III. HOW WE PROTECT INFORMATION

We implement strict procedures and security measures designed to protect your information from
unauthorised access. However, these measures do not guarantee that your information will not be
accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. As the
transmission of information via the internet is not completely secure, we cannot guarantee the security of
your data transmitted to our site and any transmission is at your own risk. By using our Service, you
acknowledge that you understand and agree to assume these risks.

IV. RETAINING AND DELETING PERSONAL DATA

This clause outlines our data retention policy and procedure, which are designed to help ensure that we
comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary
for that purpose or those purposes.
We will retain your personal data as follows:
● We will review all date every 3 years to establish whether we are still entitled and whether we still
need to process it
● Generally, personal data will be retained on our data system until such time that you choose to
unsubscribe from our services
● If we decide we are no longer entitled to process your personal data we still still retain your date in
an archived form in order to comply with any future legalities, tax requirements or the
establishment, exercise or defence of legal claims
● We will always retain your personal information in accordance with law and regulation and never
retain your information if we no longer have a Legitimate Interest

V. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION

You have the right at any time to prevent us from contacting you for marketing purposes. When we send a
promotional communication to a user, the user can opt out of further promotional communications by emailing
“unsubscribe” to reservations@cruiseibiza.eu or following the unsubscribe instructions within a
promotional email. You will only receive marketing communications from us by selecting to subscribe to
our mailing list.

VI. YOUR RIGHTS UNDER THE DATA PROTECTION LAW

Data protection rights are complex and not all the details are included within this summary. Please read the
relevant laws and guidance from the appropriate regulatory authorities for a full explanation of all rights.
We will always assist our clients in any requests related to their principal rights under the GDPR Data
Protection law including:
● the right to access: you have the right to access the personal information that we hold about you in
many circumstances. This is sometimes called a ‘Subject Access Request’. If we agree that we are
obliged to provide personal information to you (or someone else on your behalf), we will provide it
to you or them free of charge.
● The right to be forgotten: you may request termination of your account at any time in which we will
permanently delete your account and all associated data.
● the right to rectification: you may contact us at any time to access, update, correct, amend or
delete any personal data that we hold about you.
● the right to erasure: in some circumstances you have the right to the erasure of your personal data
without undue delay. Those circumstances include: the personal data are no longer necessary in
relation to the purposes for which they were collected or otherwise processed; you withdraw
consent to consent-based processing; you object to the processing under certain rules of
applicable data protection law; the processing is for direct marketing purposes; and the personal
data have been unlawfully processed. However, there are exclusions of the right to erasure. The
general exclusions include where processing is necessary: for exercising the right of freedom of
expression and information; for compliance with a legal obligation; or for the establishment,
exercise or defense of legal claims.
● the right to object: you may opt out of inclusion, to object to or restrict how your personal data is
processed. You have the right to object to us processing your personal information if we are not
entitled to use it any more, to have your information deleted if we are keeping it too long or have
its processing restricted in certain circumstances.
● the right to data portability: we will transfer your personal data to yourself or to a third
party at any time upon your request.
● the right to complain to a supervisory authority
● the right to withdraw consent
● The right to transparency: you can contact us at any time to request information on what data we
hold on you as well as how it’s processed
Our Privacy Policy describes what data we collect and how we use it. Before providing personal
information to you or another person on your behalf we will ask for proof of identity and sufficient
information about your interactions with us in order to confirm your identity and locate your specific
Personal Information.
You may exercise any of your rights in relation to your personal data by written notice to us.

VII. INTERNATIONAL TRANSFERRING OF DATA

Cruise Ibiza have facilities in Spain and the United Kingdom. Transfers to either country will be protected
by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by
the European Commission.

VIII. EXTERNAL WEBSITE LINKS

We may provide convenient links to third-party websites and social media channels on this website as well
as content or items originating from third parties. We are not responsible for, nor do we have control over,
any third party sites and any of their content accessed through our site, including the accuracy,
offensiveness, opinions, reliability, privacy practices or other policies of or contained/ displayed in the third
party sites. If you decide to leave the site and access the third party sites or to use or install any third party
applications, software or content, you do so at your own risk and you should be aware that our terms and
policies, including these Terms and Conditions, no longer govern. We strongly recommend you review the
applicable terms and policies, including privacy and data gathering practices, of any other site to which you
navigate to. To the best of our knowledge and at the time of creating this website any links do not contain
any form of adult content or illegal material.

IX. SOCIAL MEDIA AND REVIEWS

When using our website or social media platforms you may be able to share information or leave a review
or interaction. Please note: when doing this your personal information may be visible to others; being the
providers of those social networks and their other users. It is your own individual responsibility to set
appropriate privacy settings on your social network accounts so you are aware and satisfied with how your
information is viewed, used and shared on them.

X. CHANGES TO OUR PRIVACY POLICY

The Company reserves the right to change this Privacy Policy at any time. It is your sole responsibility to
check the site to view any such changes in this agreement. We will endeavor to notify you of material
changes by posting a notice on our homepage and/or sending an email to the email address you provided
to us upon registration.

XI. CONTACT US

If you have any questions regarding this Privacy Policy or the practices of this site please contact us by
sending an email to reservations@cruiseibiza.eu